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Original topic:

My 2018 galaxy watch 42mm is having some problems

(Topic created: 02-04-2022 06:50 AM)
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WestonLed
Asteroid
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Galaxy Watch
1: While I'm using it, the screen turns off every second even though screen time out is definitely longer than a second. 2: health tracking is completely messed up. It keeps saying I'm working out when I've been sitting down and not even moving. I was in school sitting down for the past 40 minutes and it said I was exercising with a couple thousand steps. 3: the sleep tracking stops after only about an hour or 2. For the past 2 days it's said that I've gotten 1 or 2 hours of sleep through the entire night. It does this alot, any solutions?
4 Replies
Dajoto
Constellation
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Galaxy Watch
Change the time out setting on the watch not just the phone.
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WestonLed
Asteroid
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Galaxy Watch
I have the screen time out set to 5 minutes to try to avoid this. And it still keeps turning on and off rapidly
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mike0909
Constellation
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Galaxy Watch
I would like to ask about my watch what will happen after samsung stop supporting
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, I understand how frustrating these symptoms are. You can perform a factory reset of the watch. https://www.samsung.com/us/support/answer/ANS00084702/. If the watch continues to not respond correctly, then service would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at1-800-726-7864. For service outside of the U.S., please use this link:https://www.samsung.com/us/common/visitlocationsite.html. I do apologize for any inconvenience.