New Galaxy Watch Active2 Battery Draining and Overheating

[Markko]

I purchased an Active2 watch a little over a month ago for my mother.  The battery has never really held a satisfactory charge.  After a recent update it now won't charge at all, draining to zero percent battery.  I have tried several Samsung chargers that I know work to confirm its not the charger.  I factory reset the watch which did not resolve the issue.  The watch itself will display an overheat warning and get quite warm.  

[SamsungRei · Accepted solution]

I understand how frustrating this is. As the troubleshooting has not helped, service would be recommended. 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html