I purchased an Active2 watch a little over a month ago for my mother. The battery has never really held a satisfactory charge. After a recent update it now won't charge at all, draining to zero percent battery. I have tried several Samsung chargers that I know work to confirm its not the charger. I factory reset the watch which did not resolve the issue. The watch itself will display an overheat warning and get quite warm.
I understand how frustrating this is. As the troubleshooting has not helped, service would be recommended.
For out of warranty repairs, please give this link a try to set up service for your buds:https://www.samsung.com/us/support/service/locations/or you can reach out to our customer service team directly at 1-800-726-7864.
I understand how frustrating this is. As the troubleshooting has not helped, service would be recommended.
For out of warranty repairs, please give this link a try to set up service for your buds:https://www.samsung.com/us/support/service/locations/or you can reach out to our customer service team directly at 1-800-726-7864.
