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New Galaxy Watch Active2 Battery Draining and Overheating

(Topic created: 06-06-2021 07:07 PM)
Markko
Constellation
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Galaxy Watch

I purchased an Active2 watch a little over a month ago for my mother.  The battery has never really held a satisfactory charge.  After a recent update it now won't charge at all, draining to zero percent battery.  I have tried several Samsung chargers that I know work to confirm its not the charger.  I factory reset the watch which did not resolve the issue.  The watch itself will display an overheat warning and get quite warm.  

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. As the troubleshooting has not helped, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. As the troubleshooting has not helped, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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