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Constellation

Re: New Galaxy Watch does not count steps

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This didn't work for me either, I disabled auto detection for elliptical and rowing machine but my step count is still very inconsistent.

 

My brand new Galaxy Watch says I have only walked 470 steps ALL DAY, my FitBit says I have walked 4,726. 

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Constellation

Re: New Galaxy Watch does not count steps

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In Poland we have simlar problem, but whith heart rate sensors... I have no words..... I bought my  Galaxy Watch on pre-order...

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Asteroid

Re: New Galaxy Watch does not count steps

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Bought a watch in pre-order in Belgium, arrived thursday: same problem.  Really disappointed that I can not find any information if it's now really software or hardware issue and when it will be solved.  Took contact with my dealer and I can sent it back.  I want to keep them if I'm sure that it's software related. Moderator say it's software but people who received the update of some days ago says that it's not solved, so what is it now?

 

Hello Samsung, if it's software, why do you not release any update that works? It's my first watch and I'm also really disappointed that a basic feature even does not work.  Unbelievable for me: I think it's better to put your testers outside! If you need a good tester for your products, call me ;-)

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Constellation

Re: New Galaxy Watch does not count steps

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I phoned tech support yesterday and unsurprisingly they didn't know of any issues with the galaxy watches.  I explained that's the issue, nobody at Samsung seems to be aware.  I AM MAKING YOU AWARE, DO SOMETHING ABOUT IT.  After a bit of back and forth, she agreed to pass this up the chain so it can be investigated because ultimately it makes her and the rest of tech support look stupid.  I pointed her to the Samsung forums and the threads with loads of people saying "mine also isn't tracking properly" so she will pass that along too.  I have a case number and will phone every day until I hear something (although I left the number at work so will pick it up Monday).  I recommend that everyone do the same.  Be nice and courteous but don't stop until you are confident that they are doing something about it. 

 

Not long after my call, I noticed on the UK Samsung support forums there was a thread asking for people with tracking  (steps, HR etc) issues to submit error reports through the galaxy wearable app on their phone. I'm submitting as many as I can manage.

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Cosmic Ray

Re: New Galaxy Watch does not count steps

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I ended up returning mine before it was too late!  I had the 42 mm Galaxy.  I have read this problem appears to have carriered over from the S3 Gears and does not appear to have ever been resolved......  I had an S2 Classic that NEVER had this problem but if Samsung can let this MAJOR issue go that long, I was not too hopeful they will take care of it!!  Especially if they are not even acknowledging it after THIS long!   SAD but I am not spending that kind of money for a product that is advertised as the ulitimate fitness tracker for it to not track steps of all things!!  Sad because I love Samsung and I did get the Note 9 that I do LOVE!!!  No issues with it thus far Smiley Happy

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Constellation

Re: New Galaxy Watch does not count steps

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I too have the new Galaxy 42mm Smartwatch.   From day 1 it has not tracked steps or floors correctly.   I gave up my Fitbit Versa for this.   I beginning to think this was a really bad idea.   I am using it with my S9+ phone.   I have done all of the things I have read to do, to try to resolve this.   Cleared all of the suggested cache's.  Turned off all activity tracking except walking.   Rebooted the phone.   But in comparison to my Fitbit  I am barely moving, which is definitely not true.   Samsung if you are reading this, mine could be another one going back.   PLEASE FIX THESE ISSUES QUICKLY.   We are  a Samsung household, and for the first time,  I am really disappointed in your product. 

If anyone knows of anything else to try,  I would love to try them. 

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Astronaut

Re: New Galaxy Watch does not count steps

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Same here. Have the 46mm Galaxy watch and step count is always lower than wearing Fitbit Charge 2 on same wrist while going for a walk.

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Constellation

Re: New Galaxy Watch does not count steps

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I just bought the rose gold 42mm on black friday and I am having this issues as well. When I carry my note 9 with me all day long in addition to having my watch on the phone always has several thousand steps more than the watch. The watch also seems to go through periods of time where it isnt counting any steps at all, then jumps forward like 10 steps and starts counting again. 

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Constellation

Re: New Galaxy Watch does not count steps

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Yeah I got the Galaxy Watch for my birthday on Nov 23 and I do about 9000 to 10000 steps a day with my Gear Fit 2; but now this watch says I only do 4000-5000 steps a day. 

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Re: New Galaxy Watch does not count steps

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Bought the 42mm midnight black in the UK last week LTE version and has the same problem. Doesn't count steps accurately, HR in temperamental as is the sleep tracking AND floors is inaccurate. Very disappointed with Samsung and have always been a loyal customer, TV's, smartphones, fridges etc and have always spoken highly of Samsung to people. Never had any problems with any products until this watch.

 

I am so glad I kept my fitbit ionic and didn't sell it. After a week of tracking on both devices, galaxy watch is way off by around 40%. Tried all the fixes on this forum and none of them work. Galaxy watch is going back!!!

 

Tempted to convert to Apple as I love the new iPhone X and the Apple watch actually works.

 

Samsung have lost their touch! And a lot of customers if this forum is anything to go by. Disgraceful.

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