What I kind of noticed with my Galaxy Watch Active 2 is that it doesn't really count less than approx. 15 steps consecutively. I think it's to prevent counting unneccessary hand motions or other motions that aren't steps. When I was using Fitbit before it would count each and every movement (steps and hand motions, etc.) So, for me, I felt Fitbit overcounted steps. I also felt Fitbit over calculated the calories burned but that's a different issue. Anyway, I do hope you find a solution. I'm really happy with my GWA2.
I am having the same issue and it is really making me mad, especially because I like the watch and my husband got it for me for Christmas. With my Fitbit I was averaging well over 20k step per day, with the Active 2 I am lucky if I get over 16k. I take a class called Body Combat where I get at LEAST 7k steps per class. Yesterday was my first day using the watch in class and I only got just over 4000. I really don't want to have to take it back but it will be useless to me if it doesn't accurately count steps.
I recently have been experiencing the same issue. My steps are less than what they used to be. I walk about the same every day and nothing has changed much. I haven't reached my goal in a few weeks for this reason.
I hope they go to whatever software Fitbit is using. Mine is horrible. I upgraded my Versa to the Active instead of going Versa 2 because I thought some of the other features were better. I was stunned on the first day when I didn't even average 3000 steps?!?! It's beyond poor. Some many complaints all over Google and YouTube. I wish I had saw that first it wasn't until I saw how low my steps registered I really started looking into. Now to decide by Sunday keep or return 😕 Trying to act like their system is more accurate PLEASE!! And EVERY OTHER app or device is wrong. 😡
If you review the data sheet from samsung health it shows multiple corrections. I assume these corrections are based on additional movements as well as distance traveled.
Did you ever get feedback on this issue? Was it corrected? I am experiencing the same with my Actice 2. I spent over two hours actively moving, then recieved a reminder to "start moving," which I was very confused by. I checked my step count, and my watch definitely had not been counting my steps. So frustrating.
I've had my watch about 3 weeks and this morning the step counter just stopped working.
I don't have the elliptical on, so that's not it. I found one YouTube video that said use a watch face that doesn't have the counter on it. That DOES work, but I want the steps on the face. There has to be a fix other than that?
It sounds like the hardware is working being that it does work in general just not with that face. It could be a software glitch. I would recommend factory resetting it and going from there.
It's day 3 of wearing my new Galaxy Active 2 watch. The step count is wildy overstated and incrementing when I sleep, drive and sit at my deck. I understand a SW update in late Sept was intended to fix this but I am not seeing an improvement. Steps are important to me. I'm trying to decide if I should keep or return. Is anyone else having the same issue or know of a fix?
I am having the same issue. This is the reason I gave up my fitbit because the step count was extremely off and would count steps while sitting down at my desk. My galaxy active 1 used to notify me when I needed to get up and walk and give me an option to stretch. After awhile it stopped doing that and would just count me as moving when I am sitting down. The active 2 is doing the same. It will notify me that I have been inactive and as soon as I look at my watch to see the notification it quickly goes to great you are active again when all I did was lift my arm to look at my watch. It is very inconsistent and I too would like to know if this will be fixed otherwise I will be giving it up and going back to my fossil q wander.