Original topic:

New LTE Watch 7 for Kids help w/ T-mobile

(Topic created: a month ago)
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Stratton247
Constellation
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Galaxy Watch

Good Morning,

I cannot get my new Watch 7 to connect to the mobile plan I purchased w/ T-mobile Yesterday... 

 

Its LTE Version, its on a standalone rate plan, I don't know why it won't work... 

 

We are putting the watch on the new kids mode and it won't make or receive phone calls... I need help

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4 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@Stratton247 The Watch's cellular number must be linked to a cellular number of a phone. Calling or texting the cellular number assigned to the watch won't work. You must call or text the number assigned to the phone linked to the watch. 

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IRStaten
Nebula
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Galaxy Watch
Call provider and have them re send the signal if everything matches.
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brendan312
Constellation
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Galaxy Watch

It's not you, it's them. This rollout of the kids' functionality was botched. It's a lie that you can set the watch up for a child as a standalone device (i.e., as a device with its own number). That's what was advertised, but it's not true. I spent many hours on the phone with my carrier, Verizon, and despite a special plan code set up for this purpose, it can't be done. Now I have to pay a restocking fee to the retailer I bought the watch from. Absolute rubbish. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand the importance of have your kids watch set up with the freedom they desire and the protection you desire. Are you using these steps when setting up kids mode: https://news.samsung.com/us/how-to-use-new-samsung-galaxy-watch-experience-for-kids-unpacked2025/

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