Original topic:

Past 2 weeks Active 2 battery will not last a day

(Topic created: 11-11-2021 01:31 PM)
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HeatherMagee
Asteroid
Options
Galaxy Watch

Anyone else's active 2 watch all of asunder have the worst battery life? The last 2 weeks I'm not even getting one day out of my watch. Really disappointing.  I don't have anything running on it. Only message notifications.

6 Replies
Mr_ewe
Constellation
Options
Galaxy Watch

Mitsu! I used to have this problem before. My recommendation will be to contact Samsung directly. Maybe you may need to submit a repair ticket like I did. Good luck! 😊

OBS~
moe
Sun
Options
Galaxy Watch
Nah, still getting around 2.5 days, luckily. As the other person said, contact Samsung directly, it may still be under warranty.
Todd40
Cosmic Ray
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Galaxy Watch
Still getting 2 days with my LTE active 2, with most everything on but AOD.

Now, just a fyi I only wear this at work for 10 hours for 2 days. Then the battery is somewhere around 45 to 30% after that when I put it on the charger.

When at home I wear my GW4 classic.
userqPjrK4cRBE
Constellation
Options
Galaxy Watch
I miss my active 2. I have the 4 now and it's a piece of garbage with awful battery life. And it's still laggy and stuttery. And overheats so much sometimes that it doesn't charge. Samsung you utter clowns. Cherish your watch.
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HeatherMagee
Asteroid
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Galaxy Watch
Good to know! I was thinking about upgrading to a classic 4
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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy Watch

Hello, thank you for reaching out. I know how frustrating it is constantly worried about your watch battery dying. Here are some troubleshooting steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01003232/ If the battery will still not hold a charge, it would be recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. I do apologize for any inconvenience.



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