JUMP TO SOLUTION Solved

Original topic:

Problem with wristband magnets

(Topic created: 04-03-2023 09:18 AM)
1026 Views
userOWyqGw1r5B
Constellation
Options
Galaxy Watch

Hi guys, 

I have a galaxy watch5 pro but I have a problem with the wristband. The magnets that are attached to it are falling apart. I would like to know if any of you have the same problem and If I can ask for a replacement. The watch still on warranty. 

Thank you.

Edgar

 

 

 

 

 

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your magnetic clasp not working and would be happy to look into this further for you. In order to provide you with the best resolution, can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full name: 
Complete physical address: 
Best Contact phone number: 
Alternate phone number:(If Available) 
Email address: 
Model Code:

Serial number/IMEI:

 

 

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your magnetic clasp not working and would be happy to look into this further for you. In order to provide you with the best resolution, can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full name: 
Complete physical address: 
Best Contact phone number: 
Alternate phone number:(If Available) 
Email address: 
Model Code:

Serial number/IMEI:

 

 
0 Likes
Reply