Raised HR Activity Minutes

[NR2]

Hi, even though my watch is recording exercise sessions where my HR is in weight control, aerobic and anaerobic zones for more than 10 minutes each, my app shows 0 raised HR activity minutes for the past week. This wasn't an issue before. I've cleared cache, turned the watch on and off, checked for updates, contacted Samsung directly, nothing has helped. What can I do? 

[Caffeine_Junky]

Same here. 

 

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your watch not tracking your HR activity while exercising. I would recommend submitting an error report, so our team of engineers can take a look at your symptom: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

I would also contact our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Tips-Tricks/Samsung-Support-Acknowledgement/ba-p/2300671