JUMP TO SOLUTION Solved

Original topic:

Samsung Galaxy Active Watch

(Topic created: 05-12-2020 03:51 PM)
Explorer2020
Asteroid
Options
Galaxy Watch

I got the watch and opened up the box today. I put it on the charger for about 2 hours. I powered it up, the screen says "rebooting" in bluse, then the Samsung logo comes up, at this moment I'm in Wearables app trying to pair the watch, phone finds it, then each suddenly powers off Everytime, even when I don't try to pair it. Is this a battery defect? Should I send it to Samsung to get repairs?

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

You can try the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01003100/ If the issue persists the watch will need to be evaluated by a certified technician. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
3 Replies
Explorer2020
Asteroid
Options
Galaxy Watch

I'm saying the watch powers off every time, not the phone.

0 Likes
Reply
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

You can try the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01003100/ If the issue persists the watch will need to be evaluated by a certified technician. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
useromE3q3CLqD
Asteroid
Options
Galaxy Watch

Sorry,  exchange it for another,  my watch is AWESOME 

0 Likes
Reply