This post is not asking a solution (unless it changed). Just giving my feedback because that's what the agent told me to do it.
-----
We ordered a Smart Watch 6 (LTE) for my son for his birthday present.
Because so many of his friends have Apple Watch that works as a "standalone" device, no need a phone, but can communicate with others through texts and calling.
Even though I asked my son to get an AppleWatch like everyone else, he strongly wanted to get a Samsung one. I am not sure why. But now he is crying.
Also, we went to Verizon to confirm that "standalone" that my understanding is correct, and they said Yes. Plus, Samsung agent through the chat said "Samsung Smartwatch works as a stand alone if it said "LTE".
So, we ordered through Samsung.com and came yesterday.
We went to Verizon to set up with new Watch. The verizon employee helped to set up but she said something does not work on her side and we went to another Verizon store but he said same thing.
Today, we called Verizon callcenter and they tried with me for about 30mins and failed.
After that, I contacted through the Chat/Text service that Samsung provided.
After greeting and share my concerned about setting up with Verizon and all the detail, I wanted to make sure so asked these:
"using my husband's phone that he already have a watch, but now we are setting up my son's watch to my husband phone. And we will use that watch as a whole new number so my son can text to others without my husband connection. correct?" and
"my husband's phone is just helping setting up my son's new watch. But it will be all set it up as a separate device. Correct?"
He did not reply my answer but he offered the remote support service.
So I did with him almost 40 mins of setting up and
he said "using while the phone is far away or ~~ the watch should be connected to your phone to use it"
(Mr. ** why didn't you read my message and assumed, so I waisted another 40mins....)
Anyway, from my search and Samsung, Verizon agents, it seems like Watch6 should work as "standalone" device "without phone" but still can call and text .
Am I wrong? Why Verizon and Samsung both agents says Samsung Watch 6 "LTE" should work as standalone (not rely on someone's phone) but does not work that way?
Here's suggestions:
1. Please make it very clearly that which models works and which models doesn't work with this ability (using table!?)
2. Delete that article above.
3. Also, train your agents
4. If you want customers like me (giving kids phone without smart phone option) do something for them.
We spent so many hours and efforts for this issue to fix, I am very disappointed with Samsung at this moment. + Frustrated to all the return process.
To access all its fun and useful features, youll want to connect your smartwatch to your phone. But if you have no phone, its no problem! You can still use your watch when its solo.
You need to google "samsung qr watch" It may take some digging to get too, however that's the only way to get standalone to work properly. I talked to my provider t mobile for 2 hrs and they couldn't get it to work either. When you do find the qr code, save the image in your gallery. This is where it gets tricky, having to enable a hidden menu in the "wearable" app.
1.) Open "Galaxy Wearable" on your phone 2.) Make sure it's connected to your watch via Bluetooth 3.) 3 lines on top-left corner to open drawer then select "About Galaxy Wearable" 4.) On this screen you'll see version numbers. 5.) Touch 5 times on the Version of "Watch xy Plugin" 6.) Select "Test ESIM Feature" from this hidden menu 7.) Then you can change "Current QR TestMode: off" -> to "Current QR TestMode: on"
After these steps whenever you want to add a provider to your watch, Wearable app will always be forced to open the QR reader during the ESim activation.
Follow to steps outlined above and it will enable the qr reader function. Have the saved qr code and when you go to add mobile plan it should launch the qr reader. Scan the saved qr code by moving the onscreen window over the code and give it time. That is the verizon qr; I used the t mobile qr code and got it to work. Don't waste anymore time with verizon reps.
You need to add a new number to your son smartwatch. That number will replicate using your son smartphone. WITHOUT A SMARTPHONE "mirroring your son smartwatch number, the watch is useless. Also, your carrier service provider (Verizon) should note that.
If the watch is lte capable, it'll work as stand alone. I have a dedicated number for my watch, via a wearable plan. Call that number and only my watch will ring. Call my s21u and both phone and watch will ring. Verizon has Tha capacity for that to work for you. You just need to have the plan set up on your account. They will be clueless on how ro get it to work, hence the qr setup.
I have a Galaxy Watch 6 Classic LTE on Google Fi sharing the phone number with my Z Fold5. The watch can't send and receive texts in standalone mode. Will your procedure remedy this problem? Where do I find the required QR code? Google Fi uses the T-Mobile network.
I was happy and enjoying my galaxy watch 4, I decided to upgrade to galaxy watch 6. After pairing new watch to my Galaxy 23 ultra, I was no longer able to make calls or send texts through the watch LTE network. I troubleshot 3 times with my service provider, 1st time I got the run around. 2nd time I was told my new watch was defective. From the struggles and frustration, I decided to return my watch and go back to galaxy 4 classic and be happy again. It turned out, I had the same darn problem, now with my old watch- No LTE services. This sparked a 3rd time back on the phone with tech support. They were awesome enough to upgrade me, on their behalf, to the galaxy watch 6 at no cost expecting that a new watch from my service provider enabled by them would resolve my problem. WRONG! I am having the same frustration with my new replacement, NO LTE services. So here I am, pouring out my heart in hopes that someone with the answer will see this and save my love for samsung. I have a galaxy watch 6 paired to a GALAXY S23 ULTRA, why is this not working? Please help.
