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Original topic:

Samsung galaxy watch 4 classic

(Topic created: 07-31-2023 09:30 PM)
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knight_rider_559
Asteroid
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Galaxy Watch

image

I've been getting the red rash like every time I wear my Samsung Galaxy Watch 4 Classic. Can anyone tell me why??

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Lilyfelicis
Asteroid
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Galaxy Watch
Can't say WHY you're getting the rash, but I also wasn't able to use the "rubber" band my galaxy watch came with. I had the same reaction when I just had a Fitbit. Buying a cloth, metal, or regular leather/pleather band from Amazon might help.
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knight_rider_559
Asteroid
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Galaxy Watch
I'm getting rash like symptom from the back side galaxy watch 4 classic not the rubber band
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Lilyfelicis
Asteroid
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Galaxy Watch
Do you wear any other metal jewelry? Have you had negative reactions to like cheap earrings or necklaces?
If it's from the back of the actual watch, you may have a sensitivity to the metal. Nickel sensitivity is pretty common.
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br00klyn9o21o
Astronaut
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Galaxy Watch
Yeah, it's called loosen your band.
You can clearly see the indent on your wrist. Smh
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knight_rider_559
Asteroid
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Galaxy Watch
My band is loosen all the time I wear it everyday SMH
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YOURKIIINGMESMALLS
Astronaut
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Galaxy Watch
Is the watch stainless steel?,Maybe allergic 🤔. I hope you look into that God Bless pray you find the solution take care.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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