Original topic:

Screen unresponsive on Galaxy watch series-unable to select permissions

(Topic created: 03-13-2023 10:39 AM)
Galaxy Watch

I need help I reset my watch and now I can't push permisions anymore. Can't scroll down, I have to use the bezel to scroll. If anyone could help I would appreciate it. Thanks guys






1 Reply
Community Manager
Community Manager
Galaxy Watch

Thank you for reaching out. I can certainly understand your concerns with your watch not being able to change permission anymore and would be happy to look into this further for you. If the watch screen is slow to respond or doesn't respond to touch, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. I would recommend giving this link a try, as this appears to be an issue with the touch on your screen: https://www.samsung.com/us/support/troubleshooting/TSG01003105/


If you tried all the troubleshooting steps, I would recommend a service repair. If your device is in warranty: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864


For out of warranty devices please reach out to our customer service team directly at 1-800-726-7864 for the best possible resolution.


If you have an international device, I would recommend reaching out to a support team in your country of support using this link: https://www.samsung.com/us/common/visitlocationsite.html