Solved: Steps not counting in Samsung Health - Samsung Community

userZar0YqlGcX · ‎04-09-2022

Hello,

I have 13k steps, according to the watch 4, but in S. Health the showing steps are 0. Do you know what can be the reason and how to resolve it?

Samsung_Moderator · ‎04-11-2022

Hello, I know how frustrating this can be. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. I am including a link to a guide to assist you with your concerns https://www.samsung.com/us/es/support/troubleshooting/TSG01003270/

If the Samsung Health app is still not syncing correctly with the watch, you will need to reach out to the Samsung Health team for additional assistance using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

View solution in context

Ariscott56 · ‎04-09-2022

I had syncing issues like this before. Have you tried force closing S-Health from your watch and phone and then launching it again from your watch?

Samsung_Moderator · ‎04-11-2022

Hello, I know how frustrating this can be. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. I am including a link to a guide to assist you with your concerns https://www.samsung.com/us/es/support/troubleshooting/TSG01003270/

If the Samsung Health app is still not syncing correctly with the watch, you will need to reach out to the Samsung Health team for additional assistance using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

Original topic:

Steps not counting in Samsung Health

1 Solution