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The watch won't stay on for a few seconds and shuts down for overheating

(Topic created: 06-23-2021 03:38 PM)
userIJ54fuEHbq
Asteroid
Options
Galaxy Watch

I can stick the watch in the refrigerator and pull it out and it instantly shuts off and says it is overheating.  It won't work anymore.  How do I get my money back it is still under warranty. 

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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. If the watch is still connected to the Wearables app, you can try a factory reset. https://www.samsung.com/us/support/answer/ANS00084702/ If the watch is not connected and you are unable to reset the watch, or if the problem persists after a reset, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

 

Please note that it is not recommended to put your electronics in the refrigerator as this could cause moisture build-up inside of the device.



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2 Replies
userxuQ2Xa7PUk
Constellation
Options
Galaxy Watch
Take it back to thr store
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. If the watch is still connected to the Wearables app, you can try a factory reset. https://www.samsung.com/us/support/answer/ANS00084702/ If the watch is not connected and you are unable to reset the watch, or if the problem persists after a reset, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

 

Please note that it is not recommended to put your electronics in the refrigerator as this could cause moisture build-up inside of the device.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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