Galaxy watch series- touchscreen unresponsive

[user7mxpPwzAza]

The touchscreen stopped working. I got this watch in April, and it was working fine until now.  It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?

[SamsungAdam · Accepted solution]

If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

If you still continue to experience these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

[Mujiwara]

after i reset my watch i cant even connect

[EduS]

I have the same problem

[Samsung_2y01nUg]

Same here. I though restarting or rebooting would help. But my screen isn't responding to touch and it randomly clicks on its on. Need help samsung!

[users8DskZspUT]

I have same issue. The screen isn't responding to touch and it randomly clicks on its on. The watch is new Need help samsung!

[userBMhCOa1YSX]

Galaxy Active 2 SM-R830 . Purchased March 2020. Touchscreen not responding to touch. It cycles through menus on its own. Tried holding the power button for 7 seconds and restarting. Still same problem.

[Anonymous]

Have you tried a factory reset of the watch via the menu? Have you checked your touch bezel settings in the Wearables app?

[userBMhCOa1YSX]

thanks- I'll try the factory reset through the app and repost

[james4321]

thanks sansung gill... you beat me to the comment.. as I was about to say to factory reset it.