Solved: Unable to pair watch due to Wearables app crashing - Samsung Community

Iced-Latte · ‎03-17-2023

My wear app keeps crashing when I try to pair my watch, I've reset everything and uninstalled the app and reinstalled, my watch and phone software is up to date

Any tips on how to get it to work? Right now I have a watch that's useless

Samsung_Moderator · ‎03-20-2023

Thank you for reaching out. I can certainly understand your concern with not being able to pair your watch due to the Wearables app crashing and would be happy to look into this further for you. Some watch apps need to be installed on both your watch and phone to function. Because of this, if an app acts funny on your phone, it could act funny on your watch as well. If the app is unstable, the app may not open, frequently crash or freeze, or becomes unresponsive. To fix the problem, try restarting your watch and phone, and check for updates. Uninstall the app if issues persist, but it may be necessary to reset the watch. Give this link a try for steps to possibly resolve the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003174/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in warranty devices: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

For out of warranty: Please contact our customer service team directly at 1-800-726-7864 for the best possible resolution.

If you are using an international device, please reach out to a support team in your area for further assistance using this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

Samsung_Moderator · ‎03-20-2023

Thank you for reaching out. I can certainly understand your concern with not being able to pair your watch due to the Wearables app crashing and would be happy to look into this further for you. Some watch apps need to be installed on both your watch and phone to function. Because of this, if an app acts funny on your phone, it could act funny on your watch as well. If the app is unstable, the app may not open, frequently crash or freeze, or becomes unresponsive. To fix the problem, try restarting your watch and phone, and check for updates. Uninstall the app if issues persist, but it may be necessary to reset the watch. Give this link a try for steps to possibly resolve the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003174/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in warranty devices: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

For out of warranty: Please contact our customer service team directly at 1-800-726-7864 for the best possible resolution.

If you are using an international device, please reach out to a support team in your area for further assistance using this link: https://www.samsung.com/us/common/visitlocationsite.html

Original topic:

Unable to pair watch due to Wearables app crashing

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