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08-27-2023 03:29 PM (Last edited 09-06-2023 07:26 AM by SamsungAdam ) in
Galaxy WatchI've made my watch display as bright as possible but it doesn't illuminate enough to read when outdoors. It has been this way since I first received it. My wife's i-watch is readable, do I just have a bad watch or are all galaxy active 2 watches this way?
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09-06-2023 07:25 AM (Last edited 09-06-2023 07:25 AM by SamsungAdam ) in
Galaxy WatchThank you for reaching out. I can certainly understand the importance of being able to see you screen when outdoors and I would be happy to look into this further for you.
There are several reasons why the Samsung smartwatch display cannot be adjusted, and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try for possible troubleshooting steps to resolve you dim screen symptom: https://www.samsung.com/us/support/troubleshooting/TSG01003135/
If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. As your device is out of warranty I would recommend reaching out to our customer service team at 1-800-726-7864 for the best possible resolution to the symptom you are experiencing.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
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08-27-2023 04:06 PM (Last edited 08-27-2023 04:49 PM ) in
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08-27-2023 04:48 PM (Last edited 08-27-2023 04:48 PM ) in
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08-30-2023 07:35 AM in
Galaxy WatchDoes this mean that I cannot improve brightness with what I have?
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08-30-2023 09:16 AM (Last edited 08-30-2023 09:16 AM ) in
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09-06-2023 07:25 AM (Last edited 09-06-2023 07:25 AM by SamsungAdam ) in
Galaxy WatchThank you for reaching out. I can certainly understand the importance of being able to see you screen when outdoors and I would be happy to look into this further for you.
There are several reasons why the Samsung smartwatch display cannot be adjusted, and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try for possible troubleshooting steps to resolve you dim screen symptom: https://www.samsung.com/us/support/troubleshooting/TSG01003135/
If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. As your device is out of warranty I would recommend reaching out to our customer service team at 1-800-726-7864 for the best possible resolution to the symptom you are experiencing.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
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08-27-2023 04:35 PM in
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08-30-2023 07:31 AM in
Galaxy WatchWhere do I find adaptive display? When selecting display it only gives me a sliding bar which I have set to max.
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08-30-2023 08:48 AM in
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08-27-2023 05:08 PM in
Galaxy Watch