JUMP TO SOLUTION Solved

Original topic:

Watch 4 difficulty turning on and doesn't stay on

(Topic created: 02-13-2024 05:10 AM)
480 Views
dbronstein88
Constellation
Options
Galaxy Watch

I have a watch 4. I have raise wrist to wake turned on but it only turns on maybe half the time when I move my wrist. How do you get it to consistently turn on?

I have the display timeout set to 1 minute but it still turns off after 5 seconds. I'm moving it, I'm staring at it, and it just turns off quickly. How do you get it to actually stay on for 1 minute?

I tried turning on always on display figuring that would solve these problems. But that causes the problem of the blurry display that has been well documented - https://www.reddit.com/r/WearOS/comments/z70iqb/digital_clock_delay_delays_or_prevents_the/

I've had this watch for about 6 weeks and have been incredibly unimpressed with it. All I wanted it for is so I can see my texts/notifications without having to take my phone out of my pocket and to tell the time, and it can't seem to handle either one. I'd return it but I don't have the packaging.

0 Likes
Reply
3 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concerns with the raise to wake not functioning consistently and the screen timing out too quickly. I would be happy to look into this further for you. Do you by any chance have the battery saving feature turned on in your quick settings?

0 Likes
Reply
dbronstein88
Constellation
Options
Galaxy Watch

If you are referring to power saving under the battery settings, that is turned off.

0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for that information. The next step would be factory resetting your watch. Please make sure to verify you have a back-up, however please test your watch prior to restoring your back-up. This will allow us to rule out any software symptoms that may be causing this for you. Give this link a try for the proper steps to reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried resetting your Galaxy watch 4 and are still experiencing these symptoms, I would recommend a service repair.

You can use the following link to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply