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Watch 4 keeps resetting Activity and Calories burned

(Topic created: 09-04-2023 03:29 PM)
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Brainweaver
Astronaut
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Galaxy Watch
My Watch 4 keeps resetting Activity and Calories burned to 0. This randomly multiple times in a day. The step counter is working correctly. I tried factory reset of the watch, and that didn't help. This is so frustrating. 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hi Brainweaver, Welcome to the Community. We understand how frustrating it is to have your activity and calories reset to zero. As you have already tried resetting the watch, we recommend submitting an error report through the Samsung Health app. Open the Samsung Health App>Select the three dots in the top corner>Select Settings>Scroll down and select Contact US and choose Error Report.

We also recommend contacting the Samsung Health team by calling 1-855-795-0509 for additional assistance.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hi Brainweaver, Welcome to the Community. We understand how frustrating it is to have your activity and calories reset to zero. As you have already tried resetting the watch, we recommend submitting an error report through the Samsung Health app. Open the Samsung Health App>Select the three dots in the top corner>Select Settings>Scroll down and select Contact US and choose Error Report.

We also recommend contacting the Samsung Health team by calling 1-855-795-0509 for additional assistance.

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