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Watch 5 40mm & watch 5 pro overheating on LTE phone calls

(Topic created: 08-30-2022 11:47 AM)
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I have both a watch 5 40mm lte & 5 pro LTE on T-mobile's data with Paired Digits cellular plan. If I leave my phone at home & make/take a phone call on LTE I'll get a warning the watch is too hot. It ends my call, ends my workout & puts the watch on airplane mode plus makes the watch very unresponsive to touch. 

 
Advertising X battery life and getting less is one thing... But completely not functioning is unacceptable.  do I have to do to use my watch for it's normal function? Cellular service on this watch is completely useless. 2 minutes into every phone call the watch has a stroke. 
 
It's only 25C outside. What will the watch do when it's 40C? 
 
 

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Samsung_Moderator
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I can certainly understand your frustration with the watch overheating. Here is an article with some  factors that can affect the temperature of the watch.  https://www.samsung.com/us/support/answer/ANS00076952/ 

Have you tried performing a reset on the  watch? https://www.samsung.com/us/support/answer/ANS00084702/

 Also check to see if the software is up-to-date. If the watch is still overheating, then it would be recommended to have the watch evaluated by a certified technician. You could also contact your place of purchase to see what options they may have available. You can use the following link below to request service. https://www.samsung.com/us/support/service/

or by contacting customer service at 1-800-726-7864.

For an international device, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

We also recommend submitting an error report immediately when the issue occurs to provide this information to the engineering team. Error reports can be submitted following these steps: https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/

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Have you tried contacting Samsung Members or take it into shop regarding this issue? Mine has been working fine, sorry to here this is happening

 

 

 

 

 

 

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Chat support says just factory reset it.

What's the 'contact Samsung members' way?
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

I can certainly understand your frustration with the watch overheating. Here is an article with some  factors that can affect the temperature of the watch.  https://www.samsung.com/us/support/answer/ANS00076952/ 

Have you tried performing a reset on the  watch? https://www.samsung.com/us/support/answer/ANS00084702/

 Also check to see if the software is up-to-date. If the watch is still overheating, then it would be recommended to have the watch evaluated by a certified technician. You could also contact your place of purchase to see what options they may have available. You can use the following link below to request service. https://www.samsung.com/us/support/service/

or by contacting customer service at 1-800-726-7864.

For an international device, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

We also recommend submitting an error report immediately when the issue occurs to provide this information to the engineering team. Error reports can be submitted following these steps: https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/