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White frozen screen on new Galaxy 4 Watch

(Topic created: 07-30-2022 11:49 AM)
Members_5OQBHxz
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Galaxy Watch

 

My Galaxy 4 watch is brand new. It was fully charged and updated. I was wearing it when my phone rang and the screen went completely white. I tried to force restart and it seemed to turn off and turn back on again with the white screen. When I tried to look up solutions I saw a reset option on the wearables app which I did and now my watch will not repair and the screen still remains white. This is a brand new watch. Can someone help?

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watch having a unresponsive white screen on your Galaxy watch 4. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try for troubleshooting steps for unresponsive screens: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

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2 Replies
Diaboyos
Neutron Star
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Galaxy Watch
If it's brand new return it.
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watch having a unresponsive white screen on your Galaxy watch 4. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try for troubleshooting steps for unresponsive screens: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

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