"You will ensure that the device(s) are not blacklisted."

[Sweller11]

How am I to ensure that?

[LongHiker]

@Sweller11 Does it work with a carrier? If so, it isn't blacklisted. 

[meself]

Black listed could mean reported lost or stolen

[Sweller11]

Thanks for the replies, guys. But think like a lawyer fo a moment. Call me paranoid, but they snuck that statement onto my trade-in return form. This after they tried to screw me out of $300 when I got my new phone claiming something about not clearing the data buffer. It was only after I insisted that they couldn't change the terms of the contract after the sale and demanded the test report, did they come up with GREAT NEWS! We're waving the fee! IOW, I don't trust them.

So yeah. I'd like to see an official response, please.

[meself]

We don't know about your trade in or what phone you traded etc..

[userDohzkjaiqY]

They weren't trying to screw you over then act like they got caught. They just wrote off the $300 so they didn't have to deal with an angry customer.

It's part of dealing with customers. You feel all proud like you accomplished something and they move on.

[Sweller11]

I get it. What are my chances that someone with a definitive answer (Samsung) will come along and see my post?

[realaud · Accepted solution]

Not very high.  If you want a response from Samsung, you have to contact Samsung, not a user forum.  Also, that would be standard language for a trade-in.  It is your responsibility to ensure you are not trading in a phone you found on the street, which may have been reported lost or stolen and, thus, blacklisted.  Trade in terms have always been that the devices have to be wiped, disengaged from any accounts that would prohibit a resold phone from being activated to another account (blacklisted), and in working order.  They are not changing the terms after the sale, those *are* the terms.