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Samsung Wallet CC not verified

(Topic created: 2 weeks ago)
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userwcIyovUldI
Constellation
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Galaxy Watch

I just used a credit card via samsung wallet to make a purchase but the credit card is still saying it is not verified.  How can that be?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your card not showing verified in the Samsung Wallet app. If a payment card is still pending verification after completing the issuer's identity verification process and entering the necessary security credentials, it means that Samsung Pay has not received a response from the card issuer. If you continue to experience this symptom, please follow the steps in this link and then reach out to our Samsung Pay team directly: https://www.samsung.com/us/support/troubleshooting/TSG01001415/


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3 Replies
realaud
Honored Contributor
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Galaxy Watch
That's on your bank.
killa_cam52
Cosmic Ray
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Galaxy Watch
Your bank has too verify. Call them it took me like 10 minutes.
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your card not showing verified in the Samsung Wallet app. If a payment card is still pending verification after completing the issuer's identity verification process and entering the necessary security credentials, it means that Samsung Pay has not received a response from the card issuer. If you continue to experience this symptom, please follow the steps in this link and then reach out to our Samsung Pay team directly: https://www.samsung.com/us/support/troubleshooting/TSG01001415/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.