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samsung health version 6.25.0.075 broke workout tab

(Topic created: 10-31-2023 03:03 PM)
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userYbvxPswW4T
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Galaxy Watch

After updating to .075, workout log will only show manually added  workout data, not data from Galaxy 5 watch.

Daily Activity is accurate with both watch data and manual entry.

Every update comes with big bugs, or takes a step backwards.

Is it time to go Pixel?

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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your Galaxy Watch 5 not properly tracking your workout data without manually adding it after the last update and would be happy to look into this further for you. I would recommend is submitting an error report. This will allow our team of engineers to get a hands-on look at the symptom you are experiencing. Give this link a try for steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

Another thing I would recommend is contacting our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your Galaxy Watch 5 not properly tracking your workout data without manually adding it after the last update and would be happy to look into this further for you. I would recommend is submitting an error report. This will allow our team of engineers to get a hands-on look at the symptom you are experiencing. Give this link a try for steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

Another thing I would recommend is contacting our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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