Original topic:

Tv issue: SSO1000 error problem

(Topic created: 09-20-2022 05:21 PM)
useroDw1hXof3C
Astronaut
Options
HD and UHD TVs

The tv is showing SSO1000 error problem connecting to samsung server

 

 

 

 

 

 
4 Replies
payton99999
Astronaut
Options
HD and UHD TVs
How
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand how frustrating this may be. Do you have your tv connected with an ethernet cable or WiFi? Do you have your unit plugged directly into a wall socket? Has it ever connected to the server? Have you attempted a factory reset of the unit?

0 Likes
Reply
useruc4jlerrzL
Constellation
Options
HD and UHD TVs
I signed up on my phone now it won't connect on my tv
0 Likes
Reply
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! If the accepted solution above did not work then you will have a couple of options. The first is to call in directly an dask for our remote management team at 1-800- 726-7864. After that it would be service and depending on your warranty you will have the options below. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/

 

0 Likes
Reply