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Original topic:

Un65js8500 light bleeding and dark spots on screen

(Topic created: 08-31-2019 05:35 PM)
user8rfSddx8EA
Asteroid
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I bought this tv about Three years ago and the bleeding and dark spot are getting worst every time I turn on it sad to say that this is the

worst tv 1 because is been the most expensive one that I had bought. I need help on this issue please

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SamsungJustin
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Hello if you’re experiencing similar symptoms as the original poster please private message a moderator.

View solution in context

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SamsungGill
Samsung Moderator
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Does it occur on all sources and inputs? Have you tried unplugging it for 5 minutes? Have you tried a factory reset? What is the current software version?

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user8rfSddx8EA
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Yes it happens on every sources and inputs. I did a factory reset and unplug it for 10 min. my software version is 1530 6152ACD2-0C8F-42F3-8D2B-32BCB07BE8BE.jpeg1D27F902-AC4B-49AE-81D7-677CD050FA14.jpegAC555604-17D5-4DF6-A5AE-4104D9048770.jpeg0671734A-2D0D-4C79-B8B0-DA12B9921306.jpeg

 

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userOOFGDYuVSj
Constellation
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Were you able to get this resolved? I'm having the same issue- your pics look exactly like my tv's problem!


@user8rfSddx8EA wrote:

Yes it happens on every sources and inputs. I did a factory reset and unplug it for 10 min. my software version is 1530 6152ACD2-0C8F-42F3-8D2B-32BCB07BE8BE.jpeg1D27F902-AC4B-49AE-81D7-677CD050FA14.jpegAC555604-17D5-4DF6-A5AE-4104D9048770.jpeg0671734A-2D0D-4C79-B8B0-DA12B9921306.jpeg

 


 

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SamsungStephanie
Samsung Moderator
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I apologize for any inconveniences. I definitely understand your frustration. Please reach out to us via private message with your serial number if you'd like us to look into this. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user8rfSddx8EA
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EAB42F70-0927-4A4F-9AB9-303DB720FA4F.jpeg5C1E2D20-A75D-43BE-812D-E2F036276CBE.jpegC3CED845-C5E7-4C5E-BFD0-DC470C1356AD.jpeg72D2984C-3EEC-41CC-95F2-5DD76BC1D41A.jpeg

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SamsungGill
Samsung Moderator
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This type of issue will need to be addressed by having the unit serviced. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location

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user8rfSddx8EA
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This is manufacturing defect from Samsung on this model un65js8500 it should be taken care from Samsung this tv was not a low end this tv was $3900 tv.

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SamsungGill
Samsung Moderator
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Regrettably, due to the age of the unit, we are unable to assist with the cost of repair.

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user8rfSddx8EA
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Thank you for your answer but after hundreds of complaints of this model un65js8500 with the same issue it most be a manufacturer defect. I will be calling consumer report to address this issue that Samsung has specific with this model. We consumer shouldn’t be ignored of this issue because it becomes a fire hazard.

 

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