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Original topic:

Unable to connect to samsung server

(Topic created: 10-03-2021 08:06 PM)
userD9mfbJGI9s
Constellation
Options
HD and UHD TVs

I am unable to connect to any of my apps. The tv shows that the smart hub is updating try again later. I have unplugged TV, I have reset the smart hub, reset internet router......still not working. I am very upset that I am even unable to watch the samsung channels 😞 Please help!!!!!

 

1 Solution


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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a factory reset. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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2 Replies
user_ams007
Samsung Care Ambassador
Options
HD and UHD TVs
It could be possible that your TV was updated its firmware, also sign out of the TV and log back in
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Solution
SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a factory reset. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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