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Original topic:

BD-C6500 : Unable to activate Internet@TV

(Topic created: 11-03-2017 07:33 PM)
userVT9y5mlnhS
Constellation
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Home Theater

Hi,

 

My blue ray player has the latest firmware (version BSP-C6500WWB-1028.0),

connects successfully to internet(picture attached). I have done factory reset

& initial setup many times but no luck. After going to the Internet@TV screen

I never get to the agreement page, instead a message starting with "Connect to the

Internet & enjoy variety of contents through Internet@TV" is shown. On pressing

enter key on remote, a detailed page(showing +Internet  in right bottom) is

shown which times out to initial "Internet@TV" activation page after a few minutes.

This behavior is consistent. Please help.

 

Thanks

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JUMP TO SOLUTION
51 Replies
user3ehrRs0jxd
Constellation
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Home Theater

Yes it's a b d - c 6500. I did a hard reset hoping to improve the performance of my player, and that's when all of my apps were gone from internet at TV. Just like the o p although it's connected to the internet it won't connect to internet at TV.

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userk0mq4FPEDh
Astronaut
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Home Theater

Were you able to end up fixing it .?

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userqpD05A7KJ3
Constellation
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Home Theater

Plese how did you resolve this issue?  I am having the same issue.  Thanka

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SamsungJam
Community Manager
Community Manager
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What's the model of your device?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Anonymous
Not applicable
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Have you tried a wired connection?

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userVT9y5mlnhS
Constellation
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Home Theater

It has been wired all the time since I am trying to

making it work.

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Anonymous
Not applicable
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If a factory reset has been performed and you have tried unplugging it, service will be required. 

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useryXiJj9Xsec
Constellation
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Home Theater

I've got the same problem with my BD-C6500. I used to get 6 or so apps, but I tried to get to the App Store to look for Amazon Video, and now all of my apps are gone, and I cannot get past the "Connect to the internet... etc." page. And my internet connection is excellent as per the settings screen.  If there is no solution, it's like Samsung removing features built into these players. This is not right. 

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useryXiJj9Xsec
Constellation
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Home Theater
Today Samsung tells me it's my ISP. I don't buy it.
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userVT9y5mlnhS
Constellation
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Home Theater

Nothing is wrong with your or my internet connection. It is an old model, seems

like they don't want to keep the older model working otherwise who will buy new

models. Besides this, wireless players are cheap these days, this is not worth the

headache, your time is more precious.

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