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Original topic:

HW-A650 Sound mode not working

(Topic created: 07-21-2022 08:31 AM)
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useroTOHt8mZBu
Constellation
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Home Theater

 

I’ve had this sound bar for 6 months, and about two months in the button to switch the sound mode stopped working. I figured it was just the remote and dismissed the problem but just today, I held down the button to randomly test it and on the display it said “not available”. I have no idea why it’s not available, maybe some sort of update it needs but I’d really like to get it working again

 

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying to update the firmware. This link explains how to do this. https://www.samsung.com/us/support/troubleshooting/TSG01211303/

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location