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HW-Q90R Reboot Loop

(Topic created: 06-10-2021 07:28 PM)
usermFyTw3P6Bf
Constellation
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Home Theater

Good Evening,

My 2 year old HW-Q90R has essentially become a glorified series of paperweights this evening as it has become stuck in an endless reboot loop. It displays ON-D.IN->UPDATE->D.IN->BYE until it eventually ends at an off-state or somewhere stuck in said loop. Factory reset seems disabled (-/+ or gear on remote) and the controls (physical or remote) do nothing. 

Are there any solutions to this problem? All other research indicates I'll need to call Samsung, pay $80 or so, and have it sent out for some time for repair. Thanks.

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SamsungLarry
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Community Manager
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Home Theater

I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
Options
Home Theater

I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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