Original topic:

HW-Q90R Reboot Loop

(Topic created: 06-14-2021 07:20 AM)
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Constellation
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Home Theater

Good Evening,

My 2 year old HW-Q90R has essentially become a glorified series of paperweights this evening as it has become stuck in an endless reboot loop. It displays ON-D.IN->UPDATE->D.IN->BYE until it eventually ends at an off-state or somewhere stuck in said loop. Factory reset seems disabled (-/+ or gear on remote) and the controls (physical or remote) do nothing. 

Are there any solutions to this problem? All other research indicates I'll need to call Samsung, pay $80 or so, and have it sent out for some time for repair. Thanks.

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SamsungLK
Samsung Moderator
Samsung Moderator
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Home Theater

I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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