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HWQ750 soundbar won't connect

(Topic created: 04-30-2024 06:59 AM)
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DesertRat049
Asteroid
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Home Theater

TV: Samsung Q60SA

Soundbar: HWQ750

Last night I noticed that my soundbar wasn't connecting to my TV. TV defaults to the TV speakers. I have unplugged power to the black box that runs the subwoofer & surround speakers; I have unplugged the HDMI cable going to the TV; I have tried setting up the soundbar again by going to Connected Devices > Connection Guide. Sometimes I can get the TV eARC text to scroll in the text area on the soundbar but it disappears in about 20 seconds and says BYE. I keep getting a "No Source" comment on the TV when trying the soundbar. I know power is going to the soundbar because text does show up on the screen. 

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Hi there, Thanks so much for posting about this, I'd like to help. Just to verify, which TV port is the soundbar connected to? I'm providing a link below to our guide on connecting the soundbar to your TV. I recommend reading over the information, as it may help get your soundbar working properly. 

https://www.samsung.com/us/support/answer/ANS00049272/

Please let us know if this helps.