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No power. Sound bar HW-Q60T

(Topic created: 10-31-2021 03:33 PM)
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userXrrZwr2YzE
Astronaut
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Home Theater

HW-Q60 sound bar wil not POWer on. I have replaced power cord and still nothing

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Home Theater

That's not good to hear that your soundbar is not powering on, have you tried the following below? 

 

  1. Unplug the soundbar from the wall outlet and check where the two parts of the power cord connect.

    Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. Be sure to connect them firmly; they should not easily disconnect.Soundbar Power Cord to AC

  2. Test the wall outlet.

    Make sure the wall outlet is working by plugging another device in, like a lamp.

    If the outlet's not working, you can check if the home's circuit is tripped. Otherwise, contact an electrician for further assistance.

  3. Check the power cord connection on the back of the soundbar.

    Here's the next place to make sure nothing is loose. Make sure the power cord is firmly connected to the soundbar. There shouldn't be any gaps and it should not disconnect easily.AC Power Cord to Soundbar

  4. Plug the soundbar into the wall outlet, and turn it on.

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Home Theater

That's not good to hear that your soundbar is not powering on, have you tried the following below? 

 

  1. Unplug the soundbar from the wall outlet and check where the two parts of the power cord connect.

    Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. Be sure to connect them firmly; they should not easily disconnect.Soundbar Power Cord to AC

  2. Test the wall outlet.

    Make sure the wall outlet is working by plugging another device in, like a lamp.

    If the outlet's not working, you can check if the home's circuit is tripped. Otherwise, contact an electrician for further assistance.

  3. Check the power cord connection on the back of the soundbar.

    Here's the next place to make sure nothing is loose. Make sure the power cord is firmly connected to the soundbar. There shouldn't be any gaps and it should not disconnect easily.AC Power Cord to Soundbar

  4. Plug the soundbar into the wall outlet, and turn it on.

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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