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Original topic:

Q60t soundbar audio cuts out (HDMI)

(Topic created on: 10/2/20 8:02 AM)
user97QrZAg2PR
Asteroid
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Home Theater

Hello, (I'm Dutch so I dunno if I am on the right forum)

I recently bought a Q60T soundbar which I connected with an HDMI cable to my new Q80T 49 inch Qled TV. I am experiencing random audio cut outs on all apps and hdmi sources. ( the audio gets mutef for a sec and comes back)

I personally think it is a handshaking issue on the hdmi.

I am very interresed who has experienced the same problem and might have a fix.

Hopefully samsung will adress this with a firmware update.

 

- My soundbar and tv are on the latest Firmware update. (According Dutch samsung page.)

- If I unplug my soundbar and tv for a while and reconnect the sound issue seems to be gone for a while.

1 Solution


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SamsungLou
Samsung Moderator
Samsung Moderator
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Home Theater

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
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Home Theater

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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usery3OFleZCKl
Constellation
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Home Theater

A lot of US users have this same problem. Instead of dismissing this question to a different forum perhaps you could answer it for thebrest of us. This issue is unacceptable and I have yet to find a solution. 

userISZrnclkGL
Asteroid
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Home Theater

No solution for this issue...the sound cuts continue...any Samsung answer??

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ringleret
Asteroid
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Home Theater
I am having issues as well and in the US. why are you not responding?
userEzTC1c6QCK
Constellation
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Home Theater

I just bought the Samsung HW-60T sound bar and the Samsung UN65TU8000FXZA TV last week.  I have them connected using HDMI eARC ports (I am using the highest quality HDMI cable which I bought the same day as the TV and sound bar) and have it set to PCM as recommended by Samsung Support.  I still have the sound cutting out almost every hour for like 1-2 secs (I timed it).  Twice it has cut out completely and I had to power the sound bar off then back on to get it working again.  Samsung support is NO help at all.   I am thinking of returning the TV for a new one and I have already exchanged the sound bar.  There are only so many different settings and connections to try and it still has not fixed the issue.  I only buy Samsung products but I am starting to wonder if its time to switch companies.  Any help on this issue for all of us @samsung ???

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