I just bought q990b sound bar and after the software update .. mute isn't working and volume is acting weird..the phone touch bar thing isn't working too.. anymore around
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The feelings you have when purchasing something, and all of a sudden it does not work are indescribable. Let's try to alleviate some of the stress by trying this link:
Please read the link in its entirety to reap the full benefit of the troubleshooting.
If this does not help get the volume working, I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit: