Original topic:

Q990b soundbar is functioning properly after update

(Topic created: 10-23-2022 07:16 AM)
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merovingie
Constellation
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Home Theater

I just bought q990b sound bar and after the software update .. mute isn't working and volume is acting weird..the phone touch bar thing isn't working too.. anymore around 

 

 
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Home Theater

The feelings you have when purchasing something, and all of a sudden it does not work are indescribable. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01211303/

Please read the link in its entirety to reap the full benefit of the troubleshooting. 

If this does not help get the volume working, I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location