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userXs1gKsFiep
Asteroid

Samsung HW-N950 Subwoofer Static

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Hi,

 

I am experiencing distortion / static with my Samsung HW-N950 subwoofer. The behavior is random in nature (roughly 10%),  but usually presents itself during low tones, especially if the sub is being taxed during movies. I've tried multiple inputs (bluetooth, wifi, hdmi), and multiple formats (DD, Atoms, etc.,) but this hasn't helped. Subwoofer is roughly 6 feet from the soundbar.

 

I have a general feeling that my WiFi router may be the culprit. I moved it to the other side of the room, which I believe has helped, but still experiencing issues.

 

Has anyone experienced something similar? This is extremely frustrating, and has led me to unplug the subwoofer at times.

 

Thanks,

Matthew

1 SOLUTION

Accepted Solutions
userXs1gKsFiep
Asteroid

Re: Samsung HW-N950 Subwoofer Static

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Hi Larry,

 

Good news - a wired ethernet connection appears to have resolved the issue. The root cause (as far as I can tell) is my WiFi signal interferring with the wireless signal between the soundbar and subwoofer. I don't have anyother WiFi router to test, so I am unable to tell if this issue is specific to my Xfinity WiFi router or all routers.

 

This solution works for me, as I am able to run a physical ethernet cable, however, for other customers experiencing similar issues this may not be a viable option.

 

Best,

Matthew

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5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Samsung HW-N950 Subwoofer Static

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What are you connecting your soundbar to?

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userXs1gKsFiep
Asteroid

Re: Samsung HW-N950 Subwoofer Static

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Hi Larry,

 

I primarily connect through an Xbox One X. However, I have reproduced this issue through my TV (Samsung Q6FN) via HDMI ARC, and my phone (Samsung Note 9) via bluetooth.

 

I'm going to run another suite of tests later today. I will be disconnecting my WiFi router and connecting through ethernet cable instead - hopefully this will help narrow it down.

 

Regards,

Matthew

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Samsung Moderator
Samsung Moderator

Re: Samsung HW-N950 Subwoofer Static

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Please keep us posted.

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userXs1gKsFiep
Asteroid

Re: Samsung HW-N950 Subwoofer Static

JUMP TO SOLUTION

Hi Larry,

 

Good news - a wired ethernet connection appears to have resolved the issue. The root cause (as far as I can tell) is my WiFi signal interferring with the wireless signal between the soundbar and subwoofer. I don't have anyother WiFi router to test, so I am unable to tell if this issue is specific to my Xfinity WiFi router or all routers.

 

This solution works for me, as I am able to run a physical ethernet cable, however, for other customers experiencing similar issues this may not be a viable option.

 

Best,

Matthew

Reply
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Samsung Moderator
Samsung Moderator

Re: Samsung HW-N950 Subwoofer Static

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This is great news! Please keep us posted if you need anything else.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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