Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Phruff]

Same issue, customer service ran me through all the basic troubleshooting and nothing.  Have a ticket in and waiting for a call. 

[xomaszi93]

 The same problem q930d - Poland

[McNednarb]

Checking in, same issue with a 10-month old device. Hope Samsung can engineer a solution rather than having everyone return their device. 

[msmajeed]

I’ve got the same exact issue on my HW-Q990D soundbar. Firmware auto updated and it seems to have bricked it. No response even after powering down the soundbar for an hour. Can’t even reset it as there is no response and the screen doesn’t even light up! Horrendous only had it for 4 months or so. 

[bth92]

the same problem q990d - TURKEY

[Patpe]

the same problem q990d - Poland 

[Rafaman]

same issue with a q700D, bircked yesterday. Any fixes yet?

[csongor9999]

I’m experiencing the same issue with my HW-Q990D soundbar. It automatically updated through the SmartThings app yesterday and then suddenly stopped working. Now, I can only turn it on and off, none of the other buttons respond. In the SmartThings app, it appears offline, but I can still check the firmware version, which shows 1020.7. I’ve tried all the recommended solutions, including resetting the soundbar, but nothing worked. I also contacted Samsung’s chat support. We went through all the reset steps together, but the issue persisted. They’ve escalated the case, and I’m currently waiting for their response.

[bullus0]

Hi, 

I am busy on more forums with this. Mine also broken but in Netherlands there is somebody who did the update on the exact day the firmware was on Samsung website. So before over air auto update. His system is still working. Seems to be the over air update is not fully going OK so now we have a broken soundbar. 

If they find a way the downloadable firmware will be install over the original broken software via service port than it should be possibly solved...

[userocuHbP7bON]

I confirm that I updated my Q990D and my two music frames via USB, and all is up and running with no issues.