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Thursday in
Home TheaterSince the update, the soundbar is unresponsive and can't be reset.
Seems like quite a few people with the issue
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Friday in
Home TheaterAfter contact with Samsung Poland, They told me, i had to take back the soundbar to the service center for repair.
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Friday in
Home TheaterI asked the Admin Samsung moderator to respond once more in this topic like he did in the beginning. Even without an update I think its good to keep the people aware that we are being listened to...
Still I hope on update firmware soon to fix it and not sending back 100.000 soundbars per country, Or service team come to your home to fix this with patch... This is will be a big issue and takes half year I guess before all are back and fixed again... Or even worse we need to send all parts back including speakers I hear. How to get this all in 1 package that notthing damaged by moving in a truck and trowing on the ground. This costs the customer a lot of packaging stuff like buble foil etc which I don`t have here at the moment.
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Friday in
Home TheaterThe service and communication at Samsung is really poor. If only they would keep us updated on the status and whether they are working on it.
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Friday in
Home TheaterSame problem here. Finland and q990d. Yesterday was working just fine. Now stuck on hdmi2.
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Friday in
Home TheaterPosted yesterday, already approaching 6K views. You think Samsung would be throwing a lot of resources on this topic to try and resolve it quickly. Considering this is their top of the line soundbar, with a new one right around the corner, they'd want to make sure potential customers don't have any concerns about Samsung support taking something like this seriously and responding quickly.
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Friday in
Home TheaterIt`s a news item on Tweakers.net (Dutch site) at the moment, possibly this rise the pressure to solve without returning a bit more.
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Friday in
Home TheaterMeanwhile, the broken firmware is still available for download on their website........
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Friday in
Home TheaterSame problem... Q990D...turn on but unresponsive. 3-13-2025 Brazil
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Friday in
Home TheaterSame here frozen Q990D after latest update.
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Friday in
Home TheaterI have the same issues only had the bar for 2 weeks started off stuck on WiFi disconnected now tv earc unable to do anything with it such a disappointment

