Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[jrmmtl]

@Samsung_ModeratorI'm sure everyone at Samsung is aware of this issue by now. Your community would appreciate a reply, even if there isn't yet much to say, acknowledging that you are taking this issue seriously and are working on a speedy solution. Ignoring your clients this way generates frustration, and is not good business practice.

Respectfully,

[Tjc2005]

@Samsung_Moderator come on. This is ridiculous. At least acknowledge the issue and tell us what's happening.

This will be the last Samsung device I buy at this rate. 

[W1m]

Same here  Nederland

[VillainJoKeR]

I too have this issue. Please provide a remedy soon

[Richard0o]

Same thing happened to me on my q990d after updating. Service centre in my location said that I should send sounbar to them or to the seller to get it repaired under warranty.  Slovakia

[Tjc2005]

Been told to book an engineer. I feel like is just a generic reply from customer support, their go-to response. And it seemed like the chat had no clue what I was talking about even though I asked if they're aware.

I'd like to know what Samsung actually have to say on this, if it's possible to fix it visa usb with some different firmware that can bypass the unresponsiveness.

[Kalven]

They opened up a ticket for me and told me I would get response in 24-48 hours

[bettercallvitor]

Same problem with Q800D

[DARKDEALX-23]

Ditto!

please remember your consumer rights. 

since this merchant is unwilling to accept liability and only insisting in sending in expensive items to repair. Which personally from experience are for items that are B.E.R (Beyond Economical Repair). Go to your place of purchase, it’s still under warranty if less than a year and the retailer will deal with this mess rather than repeating to what we know to do ourselves. 

Absolute **bleep**-take, wanted to use the ‘Airplay’ functionality to stream some music , only to suffer like the rest of us poor folks in this forum. 

Rest assure, I ain’t gonna be sending any piece of hardware back. Only to perhaps receive it back in a more damaged state. Since Samsung has violated my confidence. They need to do start talking and coming up with better solutions or replacements. 

[Bman1096]

Just got off technical support chat and he had no idea of this and tried to tell me the repair would be my charge and I said I didn't cause the issue so he escalated it and I might someday get a call or email.  Not holding my breath.