Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Members_RI0eXYl]

I am super upset with Samsung. I have spent thousands of dollars on their products, and have only had my q990d a few months. FIX THIS PROBLEM SAMSUNG! YOU'RE PISSING OFF YOUR BEST CUSTOMERS!

[tofa21]

Same here! 

[gajhira]

Q990D 7 months old is now Bricked, I didnt knew samsung sent Firmware update AUTOMATICALLY via WIFI, with the consent of who? this is why Samsung monitors are only upgraded via USB, now I'm so Fck'd Up because I live in Mexico and the Service Spots are rated 1 to 2,5 out of 5 starts in here, where I'm I gonna send it to if they are not good enough ? ... I tried volume reset on hardware, pause/Play controller reset, Config button reset, even the  USB Service to made a manual upgrade but it doesnt even feed the USB for voltage now.
I'm stuck with the same as everyone saying TV eARC all the time...

I will not complain if it was a 200usd sound barr but men its the 1500usd one and support in Mexico is the worst. I hope you allow us to go with out retailers return the soundbar and get a new one 

[Tjc2005]

In all honesty, I'd still be complaining if it were £200. They sold a product that should be made to last, it carries their name that they're so proud about, they obviously hire incompetent software engineers/developers.

[Porongoso]

Same brother, I live in Argentina and there is no way to fix this with Samsung, theres no true official service, they say they have one but it's all **bleep** and will take your **bleep** for 10 months and never fix it, then you are out of warranty, it's a mess.  Worst part, I payed 3000 USD for this piece of brick, I'm never buying a Samsung product again.

[DARKDEALX-23]

@gajhira , I went to my retailer in the U.K., which is Richer Sounds, what was so perturbing is their business communications was just flogging off its customers to phone Samsung directly themselves. What they seem to forget is there are laws that protect your rights when it comes to scenarios such as this.

My experience with Samsung customer services was somewhat very shocking. They only send you a SMS text message with your reference number. No e-mail trail of communications to see what was discussed.  

I’m gonna give Samsung to either make an official response or I’m going to my card issuer and getting my money back on a manufacturer's fault.  

[Adma]

Same here.  Rang Richer Sounds who said I should ring Samsung and they gave me a number, I completed a on-line fault booking form and am expecting Samsung to collect on Tuesday.  I totally agree regards consumer law, the Consumer Rights Act 2015 clearly states that it is the retailer who is responsible for the product they have sold up to a period of 6 years.  I was holding that up my sleeve in case Samsung messed me around.  We shall see.

[ghbec]

Same issue I have on My HW-S800D since Thursday night, the soundbar will not reset

[Art_artur94]

It's a shame Samsung that you don't have a single answer to this topic.

[KantorJ]

Same issue here in Romania