Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: yesterday)
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Jwrc
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Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

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DJaye
Asteroid
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Same issue... update and now not working. Has samsung announced anything for this?
Sarpe
Constellation
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same problem on my  q990D ... bricked (v1020.7) Romania

VirtualT
Constellation
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Same issue here Western Australia

bullus0
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Still no official news from Samsung? I hoped at leastthe recognized it. When I now call the support center again I am the first who mention it šŸ™‚ I guess they are all told to keep it secret still... In the background I hope Samsung is working overtime in there software department now (is this located in Korea or they give that away to India or...) 

For now I filled in my return paper work inclusive a movie of not working bar and will ask just before return if the repair shops (external company) if they can push for at house fixing. I hope they are in direct contact to development support from Samsung.... Or not and also just start replacing blind the motherboards because it doesn`t cost them money anyway...

VirtualT
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Im sort of hoping there will be SW fix however unlikely.

WK2122
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Who here is actually going to ship their unit back? Would hate to start the process and have a software update come out that corrects the issue. Although not even sure itā€™d work to update through the usb port?

FatKidFriendly53
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Shipped mine back on Thursday, should arrive tuesday according to ups tracking

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Mithrandir1980
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In case it serves you any my bar has been resurrected I have disconnected it where current half an hour, before plugging it I pressed the ignition button of the bar and the plug-in controller and it has worked again in case you want to try.

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bullus0
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I am currious what the ignition button is? the right one on top of the bar? And what is the "plug-in controller" is that a button because you pressed it? 

Did you got exact the same issue that none of the remote buttons except the on/off and only the right button of the soundbar was responding a bit? 

Did you also have no sound/screen anymore (no HDMI) and only message HDMI arc or HDMI 1 on the small screen?


Thanks

Seanlcq
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What do you mean by the "ignition button" and "plug-in controller"?