Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[MrChaos77]

Same problem here in The Netherlands with a Q800D. It’s definitely not just the 900 series

[Cryss500]

Bro, this soundbar is nothing but a brick after this update. I have literally tried everything and scoured the depths of tech tips, even the dark web couldn’t help. Guess I’m off to buy a new soundbar while we wait for some kinda response from Samsung. What a joke!

[Stevefx57]

Exact same problem with my Q990D unresponsive in the last day or two. 

[Sinoos]

I have contacted Samsung support and they asked me to check power cable and swap the socket. What a bunch of jokers 🤡

[Sarpe]

ready for trip picture

materials needed:

-50m of duct tape

-20m of bubble wrap

-one cardboard box

-estimated cost 15euro -delivered in store!

[GrzegorzW]

W Polse coraz więcej zgłoszeń na forach dyskusyjnych, pojawiają się także artykuły na temat nieudolnej pomocy telefonicznej Samsunga i udawaniu, że nic o globalnej wtopie nie wiedzą. W moim przypadku nie działa 930d.

Mam zgłoszenie gwarancyjne zrobione, mają odebrać sprzęt do serwisu. Jednak zastanawiam się czy wysyłać, bo może na dniach pojawi się instrukcja producenta jak dokonać domowej naprawy, o ile to w ogóle będzie możliwe. Jeśli nie będzie możliwa aktualizacja we własnym zakresie czekają Samsunga gigantyczne koszty wysyłek i napraw.

Jeśli ktoś zna sposób jak w domowych warunkach przywrócić poprzednią wersję oprogramowania soundbara proszę o informacje.

[bullus0]

?

[Jut1]

IK had mijn soundbar 3 weken. en na een update werkt het nietmeer kan niet meer verbinden. Init met +- toetsen indrukken werkt niet. 

[Challenger392]

It’s class action law suit time!! 

[TheSaturdayBoy]

I asked for a replacement. Samsung said no as they could fix it and would only replace if it couldn’t be fixed. 
I said the timescale for the fix was not reasonable so would they replace it. They said no. 
I asked if they knew how to fix it, they said yes but they didn’t know how…that was a different department. 
I told them to note on my ticket that I will be coming back for a replacement if the timescale for a repair is unreasonable (I was told at least 18 days but that’s before they factor in the scale of the issue)

Basically, they just need to replace the motherboard they have broken…the rest of it “should” be unaffected. Will they have enough spare parts even? The companies they outsource to won’t have enough, so they will have to order them in from Samsung. 

Samsung would be better just to replace every Soundbar still in the warranty period and concentrate their repair effort on the rest.