Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[NeverUtesUT20021]

I was just told they will have a fix within the next two days. We'll see. I have my UPS label incase they are unable to send a fix out.

[DJaye]

i asked the samsung rep if i can send mine in for repairs and they told me:

I wish you didn’t have to go through that, not to worry, it has been forwarded to our appropriate team and the issue will be resolved in a couple of days

I said how will i be notified of a fix... they said...

There won't be update on this, as our appropriate team is working on it, once the issue is resolved the soundbar will work as usual.

i asked how will it just start working when it can't even connect to the internet anymore or smartthings app and the response was

Not to worry, as the issue has been forwarded to as our appropriate team, once the issue is resolved the soundbar will work as usual.

If you need any further help you can chat back with us, I will give you chat ID of our session: xxxxxxxxx

With this you can contact us anytime as per your convenience. We will pick up from where we left off.

Then they forcefully ended the chat. Like **bleep** is this support?

I chat with them again and the support rep just says. Rest assured. We will find a way to fix without sending in. So at this point i wait i guess. Back to tv speaker sound for me... smh

[Tjc2005]

So what do they even mean? Will you have to send it in for repair or not?

What a disaster!

[DJaye]

Chatted with another rep and they are going to let me send it in. I put up more of a fuss this time. Its under warranty. They should fix it under warranty

[YardiMatt]

Doesn’t jibe with what I’ve read others experience was. Some have said they replaced their PCB (motherboard?).  

[Boyd812]

MAKE A STATEMENT SAMSUNG

[Samsunero]

I have a 930d and Smart Things says 1016 is the latest firmware. They must have removed 1020 or it was never available for this model. I dodged a bullet, it seems. 

[Mojo921]

The same thing happened to me.  Working fine then turned into a VERY expensive brick!

[Mojo921]

Not quite sure how they’ll push an automatic update to fix it when it doesn’t see the internet connection 

[Samsunero]

You can update it with a USB flash drive.