Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Jwrc]

Can this be escalated? The soundbar can't be reset. Many users experiencing this after the latest update

[srinivasknss]

Not resetting as well 

[LucasY]

I’m experiencing the same issue. My 990D is unresponsive and only displays TV eARC since the auto-update to firmware 1020.7. I’ve tried all the reset methods in the instructions, but none of them worked.

This seems to be a firmware issue that Samsung’s developers need to address. Samsung should not pass any costs associated with resolving this issue onto customers such as requiring them to pay for shipping the soundbar to a service centre.

[userlh1xWi8o8j]

My Samsung Q-990D soundbar is completely frozen in BT mode. I can't switch to any other modes, perform a factory reset, update the firmware, or adjust the volume or settings.

When I turn it off, the display shows "BYE," then freezes for about 30 seconds before shutting down. When powered on, it automatically switches to BT mode and takes a few minutes before it can be turned off again.

The device is also unresponsive in the SmartThings app—it freezes the app when I attempt a firmware update. When I try to factory reset, the "BT" text briefly flashes once before returning to BT mode. Pressing the volume up or down button displays an "8" on the screen.  

Also, the Mic is completely off.

It's incredibly frustrating to have these issues on a soundbar that costs over $1,000. Any help would be greatly appreciated

[SchröderMitÖ]

Same here 

Unable to do anything 

Stucks on showing TV ARC 

Seems the new auto update bricks hundreds of soundbars😵

Is it possible to get a fix via USB?

[userlh1xWi8o8j]

Doesnt work for mine. Looking for thr solution here.

[bullus0]

Any update if they are working on a fix patch? Or that 10.000 or 50.000 or maybe all the soundbars need to be send back for repair? 

[SmileySince1993]

Hi Samsung Moderator, 

Please keep in mind that this is also an _Major_International_problem_
solely created by your own automatic firmware/software update.

From this thread alone you can see this.

I myself live in Norway in Europe, and has local model HW Q-995D, which is similar to model HW Q-990D.

My unit has worked flawlessly for about 7-8 months, but was updated through SmartThings-app on iPhone last week, into version SAT-MT8532D24WWC-1020.7 and now it behaves just like described by all others in this thread. 

Shockingly it is not even possible to factory reset the unit, and yes, I ve tried, for sure.
The unit is effectively bricked.
Only thing that may be possible it seems is if you can release a firmware patch that can be installed utilizing the usb-port underneath the soundbar.

I´m rather shocked of how bad your quality check seems to be before distributing and pushing and update like this world wide.......

Please escalate and report to the correct development-team for creation of an immediate correction patch.....
If you already know where I can find it, please, give a hint here. 😉

I will call your customer call center as soon as they open.......
 



 

[userBtj4IXMJ0q]

Why is the software which is bricking these soundbars still available for download?

[DARKDEALX-23]

Does any of your overloads, know exactly what is going on? There’s a pandemic on par to that of COVID. 

People whom have spend their hard-earned cash to buy your products. Only for your incompetent to not do any form of beta, alpha, final testing before releasing it to the masses of consumers who own your product. 

Please remember it is your obligated to take ownership of this issue and have an action plan that restores belief to its consumers.