Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Bontikker]

I have the exact same problem. Reset doesn't work, it isn't responding at all. I even tried to update the firmware by USB but it doesn't get executed. Mine is also 5 months old

[mandyn]

Yeah, I have the same exact issue. Roughly, the same soundbar age (less than 6 months). How is this acceptable for a firmware to be released that basically bricks the device?

What are our options to get it fixed?

[scottuf]

Same here, Support is having me return the bar, sub, and both rears to their repair center. I contacted support thru chat, took about an hour and a half. Had me go through a bunch of stuff that did nothing, including taking the batteries out of the remote. ugh.

[FatKidFriendly53]

Haha man did this **bleep** last night. Had me even get another TV, get another HDMI cable, hold this button that button just wasn't doing anything. 

[scottuf]

told them I didn't have another TV to test with so I didn't have to fake those steps.

[Thatguyriles]

I came home to a non working soundbar. Seems like the same problem others are having. No reset or usb firmware has fixed the issue. I hope there is a fix soon.

[SSPair]

I have this exact same problem that happened today. Worked just fine this morning.  Now it exhibits these exact symptoms.

[TylerG614]

I’m having the same issue. My bar forced me to update in the middle of me using it. Now I can’t change inputs, get any sound from it, can’t even reset the bar. SmartThings thinks it’s turned off, unplugging it didn’t help, there’s nothing I can do. Now I can’t use the soundbar I spent $1500 on or the PS5 I have passing through it to my tv. 

[srinivasknss]

Same issue Just Shows Tv eArc and does nothing. is shipping to the Samsung Service center the only option? 

[userlh1xWi8o8j]

I would not ship to manufacture until they have answer me what next if they cant fix the problem. Espcially, when you are out of return or replacement windown time. That would cost a lots to fix it. 

When i chat with them, they told me they dont have an answer for that, and forward this issue for further warrantty team and havent responsed back to me now. Thats unbelieveable. 

I wont trust them until they have an answer since tons of consumers expericing withvthis issue. They might not know how to deal with it either.