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Soundbar firmware download issue HW-S40T

(Topic created: 11-12-2023 06:37 AM)
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baileyq
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I had not used this soundbar for a few months. Bought an LG TV. I put new batteries in the soundbar remote and tried to hook it up to the TV. No luck. Soundbar turns on, but that's it. It was working fine with the previous Samsung TV.

I downloaded the firmware, but it will not open because "unable to expand "HMS-S40TWWB-1111.0.bin". It is in an unsupported format."

Any ideas? I'm using a MacBook Pro laptop.

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Anonymous
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@baileyq Can you please tell me what country your in?
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baileyq
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USA.

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Anonymous
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@baileyq Please provide me with the whole Model Number from your Samsung Soundbar. This is important so I can continue to assist you.

I would be mistaken to make the assumption you purchased the US model. Please understand that with Amazon and other Online Retailers. Products manufactured for North America includes Canada, and the United States.
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baileyq
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Model number is HW-S40T. I bought it from Target 2 years ago. I think the soundbar is toast, however, because I can't connect it to my TV via Bluetooth either. Or is that a function of the firmware not being updated also?

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Anonymous
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That very well could be the case. Based on the information I found when doing the research to assist you with your issue. It would be advisable to purchase a new Soundbar. The Firmware Update would not start if the Firmware Update file you used to update your Soundbar was not the correct type,
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baileyq
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No, the issue was that Samsung does not support Mac OS for its firmware. I could not even open the downloaded firmware file, much less transfer it via USB to the Samsung soundbar.

Regardless, I went out and bought an LG soundbar. Can't tell you how easy it was to set up.

Plug the soundbar into power, plug in optical cable, set the sound bar as sound source, and voila! Works perfectly.

But thanks for your help. You can't be held responsible for the fact that Samsung doesn't support Macs.

Take care,