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Asteroid

Subwoofer won't sync with soundbar

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Hi,

 

I have a HW-HM45C soundbar and PS-WH450 subwoofer that came together as a Samsung package. Up  untill recently the pair have worked together fine. Now though, the subwoofer won't sync to the soundbar.

 

When the subwoofer is powered on,  the red stand by light comes on for a second and goes out. Then blue wireless connection light blinks constanty and never connects to the soundbar. This occurs even when the manual reset steps are completed:

1) press ID Set button on back of sub-woofer with small object (when I do this, the red light comes on for a second, goes out and the blue light blinks),

2) soundbar is powered off (standby/plugged in), press and hold Mute button until display shows 'ID Set' (this occurs as instructed),

3)  Power on the soundbar. When I do this, after the soundbar displays shows its input setting, it then displays a message to Check the Subwoofer. The subwoofer continues to blink the blue light and does not connect to the soundbar.

 

I've unplugged both devices numerous times and have tried this over and over with no sync up success. As soon as the subwoofer is plugged in to the power outlet, the red light displays for a second, goes out and then the blue light blinks constantly. It will only stop blinking blue when unplugged from power. The manual says it should blink for 30 seconds and then go into Stand by mode (blue light off and red light on solid). This does not occur. 

 

Any idea's on how to reset the subwoofer and to resync it to the soundbar?

 

Thanks for your help!

Bernard

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Subwoofer won't sync with soundbar

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If the troubleshooting presented in this thread does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Subwoofer won't sync with soundbar

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Have you tried moving the subwoofer closer to the soundbar? If this is still occurring after a re-pair, the device will likely require service. 

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Asteroid

Re: Subwoofer won't sync with soundbar

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Yes, I've put the two units side by side but still can't get them to re-pair. I doubt that the subwoofer is worth the price of a repair unless it's something I can do myself.

 

Thanks for responding,

 

Bernard

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Samsung Moderator
Samsung Moderator

Re: Subwoofer won't sync with soundbar

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This will require service for the unit. Can you tell me when it was purchased?


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Asteroid

Re: Subwoofer won't sync with soundbar

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It was either 2015 or 2016.

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Samsung Moderator
Samsung Moderator

Re: Subwoofer won't sync with soundbar

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This would be too far out of warranty for me to provide any accommodations. I can set it up for service, if you want.


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Asteroid

Re: Subwoofer won't sync with soundbar

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SamsungLou,

 

I think I paid $150 or so for the soundbar/subwoofer combination. Can't imagine a service call on an item like this would be worth the cost. Sure wish they made these units to accept a wire connection as well.  I really appreciate your help.

 

Bernard

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Constellation

Re: Subwoofer won't sync with soundbar

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Hi I have Similar issues with my subwoofer model PS-KW1-2.The Blue LED blinks continously.I cannot see ID Set on my Sound Bar.Please help.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Subwoofer won't sync with soundbar

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If the troubleshooting presented in this thread does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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