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Original topic:

Surround sound speaker not working

(Topic created: 08-10-2022 03:49 PM)
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userfPZPH01Zvk
Astronaut
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Home Theater

Hwq800a one speaker no sound other speaker weak sound everything running on Wi-Fi

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying these 2 links. The first will help with the low sound, and the second will help with the one speaker not having any sound.

https://www.samsung.com/us/support/troubleshooting/TSG01109875/

 

https://www.samsung.com/us/support/troubleshooting/TSG01110401/#no-sound-from-one-speaker-on-the-hom...

 

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook
 
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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying these 2 links. The first will help with the low sound, and the second will help with the one speaker not having any sound.

https://www.samsung.com/us/support/troubleshooting/TSG01109875/

 

https://www.samsung.com/us/support/troubleshooting/TSG01110401/#no-sound-from-one-speaker-on-the-hom...

 

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location