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The soundbar Q990C has the latest firmware 1004, but I would like to reinstall it. Is this possible?

(Topic created: 07-14-2024 07:51 PM)
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EddiizNy
Constellation
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Home Theater

I bought a Q990C soundbar on Facebook. The soundbar has the latest firmware 1004, but I would like to reinstall it. Is this possible?
Second.
The previous owner tore off the sticker with the model number and serial number. I registered it in Smartthings as the owner. But it does not show the serial number, I would like to know if it is still under warranty. Shows only the device ID. How can I find out the serial number?

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SamsungTam
Samsung Moderator
Samsung Moderator
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Hello! Thank you so much for posting about this. I completely understand your concerns. Unfortunately, the unit doesn't have a warranty if there isn't a sticker however, if the soundbar has the latest firmware 1004 you can't reinstall it because it's up to date. I do apologize for the inconvenience. 


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meself
Honored Contributor
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Would think not under warranty if they took tag off
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SamsungTam
Samsung Moderator
Samsung Moderator
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Home Theater

Hello! Thank you so much for posting about this. I completely understand your concerns. Unfortunately, the unit doesn't have a warranty if there isn't a sticker however, if the soundbar has the latest firmware 1004 you can't reinstall it because it's up to date. I do apologize for the inconvenience. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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